Patients have been able to book online appointments since at least 2009. Dr Amir Hannan pioneered record access for patients when he took over Harold Shipman's practice. Since March 2015 95% of practices have been in a position to offer these services but progress has been generally slow. EMIS Health reported in 2013 that more than 385,000 patients were using their online access software, an increase of 40% over the previous year. Jeremy Hunt gave practices a 2015 deadline to roll out online access, but the deadline passed without very much progress.